Our Policy
We protect your privacy:
- Any information you give us stays with us.
- We will not rent, sell, lend, or otherwise distribute your personal information to anyone for any reason. This includes your contact information, as well as specific order information.
Information Sharing:
Probably this is the most important question in your mind as to with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to courier companies, credit card processing companies, vendors, etc., to enable them to perform their functions related to your order fulfillment. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members, and other affiliates associated with us.
Information Usage:
The most important usage of the information collected from you is your email & phone number, which is used to inform you that your order has been confirmed/executed. Your contact details are also used to inform you for your customer service-related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.
Terms and Conditions
Payments
- Payment options include UPI, credit cards, debit cards, net banking, and wallets for the items offered on the website and mobile application.
- The Cash On Delivery option is only accessible on specific pin codes & specific products, and each order will be charged an extra 50 rs. COD is not available for customized products.
- You can check your pin code availability by scrolling down to the “Delivery Pincode” box. You can enter your pin code & check if the COD option is available at your location.
- We won’t be able to accept the Cash on Delivery option for orders exceeding ₹1500.
Shipping/Delivery Policy
- Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 4-5 working days of being dispatched.
- Orders placed after 2 pm will be shipped the next business day.
- Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
- The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 399 are subject to Rs. 50 delivery fee.
- Delivery times are estimated and begin from the date of shipment, not the date of order.
- We don’t ship orders on Sundays.
- If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
- If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
Tracking
An E-mail & WhatsApp message containing your package tracking information will be sent after shipment. You can reach out to us on our email ID: …………… or reach out on WhatsApp 8757263777 if you have any queries.
Cancellation Policy
Cancellation of Order by User:
- After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History.
- Cancellations have to be made within (maximum) 6 Hours of placing an order.
- For canceling your order, kindly send a cancellation request via a phone call or email us on …………… If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.
General Scenario:
In case we receive a cancellation e-mail and till the time the order has already been “processed” by us, the order cannot be canceled. Britestationers.com has the complete right to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by Britestationers.com and accept Britestationers.com’s decision regarding the cancellation.
Refunds Policy
- Refunds are made within 7 business days of the order being canceled by Britestationers.com.
- Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid.
- Prepaid orders will have to pay the shipping charges for the material being sent & taken back if the product is not damaged or not in working condition. The amount will be deducted as per the delivery partner.
Replacement / Return Policy
- The replacement request must be made within 7 days of purchase and must not be part of the above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges.
FAQs
My order has been shipped. Now how can I track it?
- Once your order has been dispatched, you will receive an email or SMS with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
